Business returns
Tili Safe products are sold to business customers only. We do not ordinarily accept change-of-mind returns.
Workstations are prepared or configured for individual business orders and cannot normally be cancelled or returned once preparation has started.
If an order arrives damaged, incomplete or faulty, email support@tilisafe.com as soon as possible with the order number, photographs and a description of the issue.
- Report visible delivery damage within two business days.
- Report missing items within five business days.
- Do not return a workstation without written authorisation and return instructions.
- Where a product is confirmed as faulty when supplied, we may repair it, replace the affected part or product, or provide an appropriate refund.
- Subscription payments are not normally refundable after access is activated. Cancelling stops the next renewal but does not normally produce a refund for the current period.